Responsibilities:
-Answering phone calls and resolving consumer complaints and inquiries, in a professional manner;
-Handling customer inquiries within established policies, procedures, company standards, and workflows;
-Answering product and service questions, and suggesting information about other products and services by using training materials and other tools;
-Resolving product or service issues, by determining the cause of the problem, and explaining the best solution in solving the problem;
-Maintain a high knowledge of products, policies, procedures, and maintaining a practice of thorough documentation and proofreading;
-Perform order processing within the Navision system by opening customer accounts and by fulfilling refund and replacement requests, and handling return authorizations;
-Maintaining accurate customer records by updating account information;
-Handling other duties, as assigned by the department manager
Requirements:
Exceptional phone etiquette
Strong attention to detail, and strong organizational skills
Ability to research technical parts in service manuals, and think quickly to ensure expedient responses to consumers on the phone
Some College preferred, or equivalent business experience
Excellent communication skills
Able to work up to 2 nights/week (1pm – 9pm), and up to 2 Saturdays/month (9am-5pm)
Seasonal Package Delivery Driver at United Parcel Service summary: A Seasonal Package Delivery Driver at UPS is responsible for safely delivering packages of various sizes to homes and businesses within assigned routes. The role requires physical ability to lift up ...
...are recognized worldwide for our leadership in fire protection engineering, a legacy of responsibility we have advanced with pride since... ...Overview Jensen Hughes is seeking early career engineers with Nuclear consulting experience in our Mid Atlantic office areas ( Columbia...
...records. Teachers will provide small group or 1:1 instructional services with the necessary educational expertise in reading, mathematics, and writing for K-12 students. Other duties as assigned How we'll be there for you: We foster your well-being-health...
...following: BSEE, BSCS, or BSME Degree or equivalent 5+ years of project management experience, including managing a team of 5 or more Be... ...any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or...
...ranked one the largest integrated physician organizations in the country. Mercy Hospital Southeast Website Mercy, a four-time IBM Watson Health top five large U.S. health system in 2019, 2018, 2017 and 2016, is a faith-based organization and serves millions...