Job Description

Service Writer

Assists the Service Manager or Shop Foreman in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.

Responsibilities

• Manages billing cycle days to the target number.
• Manages WIP by Technicians and maintains targeted metrics with direction from the Service Manager.
• Supports technicians with notes on work orders.
• Manages customer calls and creates work orders to be assigned.
• Supports a regional call support and dispatch to help the customer experience.
• Follows up with customers on equipment involving shop or part delays.
• Ensures payroll is up to date.
• Posts Technician time to Work Orders.
• Reports Service Department time to Payroll.
• This person is in charge of opening, reviewing, and closing all work orders.
• Creates quotes from existing SPG/MST library.
• Answers all Service Department directed calls.
• Addresses/engages all Service Department customers.
• Collects payment upon completion on job(s).
• Interacts with John Deere personnel.
• Sends internal quotes for trade-in equipment.
• Maintains Service Department filing and records.
• Updates customer profiles using equipment, hours, or other information from the work order(s).
• Supports management in the pursuit of corporate policies, plans, goals, and long-term objectives.
• Fosters a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
• Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Ensures that company's reputation and image in the community is consistent with Hutson Inc. Core Values.

Qualifications

• 2-3 years of experience as a service/warranty clerk is preferred.
• Administrative, data entry, or office setting experience would be beneficial.
• High School Diploma or GED equivalent is required.
• Basic knowledge of accounting practices.
• Ability to use standard desktop load applications such as Microsoft Office and Internet functions.
• Knowledge of office procedures.
• General understanding of mechanical/technical terms is preferred.
• Knowledge of equipment models or numbers.
• Basic knowledge of how pieces of machinery function or what they are intended to do.

Additional Requirements

• Valid Driver's License preferred.

Benefits

• Competitive wage paid bi-weekly
• 401(k) plan with company match
• Healthcare (medical, dental, vision)
• Company-paid term life insurance plus Accidental Death & Dismemberment (AD&D)
• Company-paid short-term disability
• Health Savings Account (HSA) with company match
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Paid holidays
• Employee referral bonus
• Employee discounts
• Dependent Care Assistance Plan
• Employee Assistance Program
• Wellness Program
• On-the-job training & skills development

Working Conditions

• Light work: Exerting up to 20 pounds of force occasionally and/or negligible amount of force constantly to move objects.

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