Job Description

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries relies on Smarsh to help spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Summary A Supervision Consultant is a role combining supervision and compliance services, customer success, and business development. The Supervision Consultant assists in the day-to-day delivery and growth of Smarsh Supervision Services, working closely with customers and internal partners to help Smarsh users enable a best-in-class supervision program. A self-starter, lifelong learner with a passion for creative problem solving will thrive in this role. Smarsh is seeking a new addition to our Subject Matter Expert team with a keen ability to balance competing priorities and a zeal for continuous improvement. Responsibilities Onboard and serve as a primary point of contact for Assisted Review clients. Serve as a sales support resource, including sales call support, driving sales opportunities in existing and new clients, SOW review and delivery. Aid in driving business development through client growth and service expansion. Build and maintain advanced knowledge of policies and procedures regarding regulatory agencies, including FINRA. Partner with legal, compliance, and business partners to stay attuned to ongoing business process changes, regulatory expectations, and customer feedback. Meet with customers to support and implement supervision services, consult on best practices, and develop supervision workflows. Implement and refine supervision policies to ensure customers are in compliance with legal and regulatory requirements. Setup searches, queues, tags, and other attributes in the Smarsh platforms. Analyze customer data, transactional activity, and procedural documentation to determine adherence to best practices. Conduct compliance reviews and analysis of regulatory compliance policies for the Assisted Review service. Prepare, proofread, and distribute reports, correspondence, forms, etc., of a specialized and confidential nature. What will you bring? Ability to work under tight deadlines and balance competing priorities. Problem-solver and self-starter who is comfortable working independently or within a group setting. Strong analytical and conceptual thinking skills. Confident in customer facing interactions. Ability to quickly grasp and explain technological and business concepts. Excellent written and verbal communicator. Familiarity with supervision tools such as Global Relay, ProofPoint, Behavox, etc. Bachelor’s degree (Business, Finance, Economics, Statistics, Accounting) preferred; advanced degree (JD, MBA, MSF) or equivalent experience preferred. 5+ years’ experience in a financial services or regulatory agency environment. 3+ years’ business development, account management, or customer success experience, preferably for enterprise/SaaS product or services organization. At least 1 year of relevant AML investigations, customer due diligence, SARs preparation and filing experience is a plus. Experience with automated supervision/surveillance/compliance tools (Smarsh preferred). Strong client management and sales skills. About Our Culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like. Job details Seniority level: Mid-Senior level Employment type: Full-time Job function: Legal Industries: Software Development #J-18808-Ljbffr Smarsh

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