NOTE
This is freelance|| Backfill support
Key Responsibilities:
Provide first-line technical support to users via desk-side, phone, email, or remote tools.
Troubleshoot and resolve issues related to hardware, software, printers, network connectivity, and user accounts.
Support and maintain desktops, laptops, mobile devices, and other end-user equipment.
Install, configure, and update operating systems, applications, and patches.
Manage user access rights, password resets, and Active Directory tasks.
Escalate unresolved incidents to L2/L3 teams in a timely manner.
Maintain documentation for issue resolution, known errors, and standard procedures.
Support Microsoft 365 apps (Outlook, Teams, Word, Excel, etc.).
Ensure timely closure of tickets and maintain high levels of customer satisfaction.
Assist with IT asset tracking and inventory management.
Required Skills:
3+ years of experience in desktop/helpdesk support or a similar role.
Strong knowledge of Windows 10/11 and basic networking (IP, DNS, DHCP).
Familiarity with Active Directory, Microsoft 365, and common desktop applications.
Experience with remote desktop tools (e.g., TeamViewer, AnyDesk, RDP).
Excellent communication and interpersonal skills.
Ability to prioritize and manage multiple tasks effectively.
A proactive attitude and willingness to learn.
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