The Manager V, Field Service Engineer oversees financial forecasting, manpower planning, and operational management for service agreements, start-ups, and warranty activities. They lead multiple teams, manage inventories and return merchandise authorization procedures, and ensure customer satisfaction through quality service delivery and continuous improvement. This role also involves hiring, training, and developing customer engineers while maintaining compliance with safety and ethical standards.
Key Responsibilities
Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
Ensures customer satisfaction with Company service and system performance.
Interviews, hires, and trains customer engineers as necessary to support regional business
Ensures employee satisfaction through:
- communication of business progress and all related action.
- setting goals and controlling achievements.
- establishing training and career development plans.
Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent.
Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
Achieves guaranteed up time and other parameters as sold to customers
Promotes quality improvement processes to:
- reduce cycle time
- drive continuous improvement of technical performance
- empower the work force. Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions
Functional Knowledge
Demonstrates comprehensive understanding of concepts and principles within own job family and knowledge of other related job families
Business Expertise
Applies in-depth understanding of how own discipline integrates within the segment/function
Leadership
Manages multiple related teams, sets organizational priorities and allocates resources
Problem Solving
Identifies and resolves complex technical, operational and organizational problems
Impact
Impacts the business results of a team or area by supporting and funding of projects, products, services and/or technologies and developing policies and plans
Guided by business unit, department or sub-functional business plans
Interpersonal Skills
Influences others internally and externally, including senior management
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
#LI
QualificationsEducation:Bachelor's DegreeSkillsCertifications:Languages:Years of Experience:7 - 10 YearsWork Experience:Additional InformationShift:10-Day 8-Hr (United States of America)Travel:Yes, 10% of the TimeRelocation Eligible:YesU.S. Salary Range:
$140,000.00 - $192,500.00The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
field service management, service agreements, warranty management, customer satisfaction, team leadership, inventory management, technical operations, training and development, quality improvement, safety compliance
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